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FAQs

What's in our whisky tasting boxes? How do The Dram Team's subscriptions work? Your questions, answered.

Choosing the right subscription

Every month we choose 6 delightful whiskies, carefully bottle them into conveniently sized drams, and package them into a beautiful box to send straight to your door. Our subscriptions and one-off boxes are expertly curated each month to give you a unique and interesting journey through whisky. We offer:

· Pre-paid gift subscriptions, designed to make your life (and your lucky recipient's) as easy as possible

· Recurring subscriptions, which are billed on a monthly, bi-monthly or quarterly basis, if you're looking to sign up to our tasting club for yourself

· One-off boxes, ideal if you just want to try it out

Great question! Our Tasting Club memberships are ideal if you are looking to sign up for yourself, and want to pay per box you receive. Gift subscriptions are perfect if you are buying for someone else, because they are pre-paid, so you don't need to remember to cancel it after. They also come with gift wrapping and a gift note included, whereas Tasting Club memberships do not.

We try to make it as easy as possible to give a gift subcription. In fact, we're confident our gifting process is the easiest one around! Simply choose the length of subscription you'd like to send, and where you want to send the first box.

You can send this to yourself to gift in person, or directly to your recipient. Inside their first box will be a gift activation code, which they can use to activate the remaining boxes in the subscription. We'll then send the rest straight to them, so there's no hassle for you.

Read our gifting guide for more info.

Our Tasting Club subscriptions are available in monthly, bi-monthly and quarterly options. Simply choose the frequency you'd like, and we'll send the first box right away when you place your first order.

After that, you'll be billed and receive new boxes just after the 1st of each month (or every 2 or 3 months), when we release our latest Box of the Month.

You can also pause, skip a month, or cancel easily via your online account.

Orders and shipping

We send the first box in any Tasting Club or Gift subscription straight away after it's ordered.

After that, for Tasting Club memberships, we'll send the next box at the start of the following month, depending on when you joined. There is a 15 day buffer period to ensure we don't send your second box too quickly. For example, if you join on the 8th of July, your next box will be August's. However if you joined on the 21st of July, we would send the second box in early September.

Gift subscriptions are sent after they are activated, also on the 1st of the following month. So if you give someone a gift subscription and they activate it in early July, we'd send their next box in August.

Standard shipping to UK Mainland addresses is always free, whether you're purchasing a one-off box or a subscription. We use a premium UK courier, so your order should be delivered within 1-2 working days for orders placed before 12pm Monday - Thursday.

Shipping to UK offshore, including Scottish Highlands & Islands, Northern Ireland and Channel Islands is charged between £7-£10 per order. These are on a 2 day service, so please allow an extra day for delivery.

We regret that we are unable to ship to countries outside the UK at this time, but do keep an eye out as we look to expand our whisky network soon!

While we strive to make things as easy as possible, sometimes things do go wrong! If you've got a problem with your order, or you have a question about delivery, drop us an email to woodhouse@thedramteam.co.uk with your order number and we will look into it for you.

Managing your subscription

It's possible to place an order and join the tasting club without creating an online account, but we highly recommend you do so. This is how you can manage your contact information, payment cards and subscription options, including pausing, skipping and cancelling.

When placing your order, you'll be asked to create an online account. Be sure to look out for a verification email in your inbox shortly after, as you'll need to click "Activate" inside that email to complete your account set-up.

If you've set up your account and having trouble logging in, or resetting your password, just drop us an email on woodhouse@thedramteam.co.uk and we'll get it sorted.

We know that sometimes life changes and you'll need to cancel. You can do this via your online account, by logging in and selecting "Manage my subscription" and following the cancel prompts. Remember, you can cancel your subscription at any time - there are no hidden fees or minimum length. We hope you'll come back one day!

If you have any problems getting into your account to cancel, you can also email us on woodhouse@thedramteam.co.uk with your full name and contact details and we can sort it for you.

About The Dram Team

See full details on our About Us page. The Dram Team are:

Chris Borrow - Founder and official "Employee #1", Chris discovered whisky through tasting events and dreamt up The Dram Team concept.

James Glen - Lifelong friend to both Chris and whisky, our very own "Dram Master Jay" runs our behind-the-scenes set-up.

Greg Dillon - Our resident "Whisk(e)y Wizard" leads our whisky curation process. Owner and author of the incredibly popular GreatDrams blog.

We aim to make your whisky journey as easy and delightful as possible, by carefully selecting whiskies each month that we think you need to taste.

As whisky fans ourselves, we loved the idea of putting a whisky tasting in a box - whisky tastings are how we got into whisky in the first place!

That's why every monthly box is different - you won't find a repeat of the same whisky in the following box.

We think it's the best way to explore the wonderful world of whisky, one dram at a time.

We'd love to hear from you!

You can always send us an email if you'd like to give some feedback or ask a question. Visit our Contact Us page to get in touch.

You can also follow us on social media, which is the best way to follow what we're up to and chat about your drams with other members. Here's where you can find us:

· Follow us on Twitter

· Find us on Facebook

· Dram with us on Instagram

· Watch our past virtual tastings on YouTube

And don't forget to join our email club, which will give you access to exclusive offers, news and other perks!